Trading in your old phone is a smart decision that brings big benefits to new and existing Cricket customers:
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Financial: Trade in your old phone to earn a service credit up to its trade-in value, which can be applied to future payments.
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Environmental: Recycling your old phone reduces electronic waste, making it an environmentally friendly choice.
The Device Trade-In program is managed by Asurion, who takes care of everything from start to finish.
You can stay informed on the latest status of your trade-in on Asurion's Self-Service Portal.
How the trade-in process works
Got an old device lying around the house? Asurion will take it off your hands and give you a Cricket service credit. That’s a win-win for all.
The credit value depends on various factors such as device model, condition, storage capacity and other factors. Follow the steps below to get an estimated value by using the self-service portal. Once the device is received and verified by Asurion, customers can earn a service credit that can be used towards future Cricket service.
*Customers should see the service credit within 2 plan cycles.
- Before getting started, customers with a Cricket account should collect the following information:
- Phone brand and model
- Storage capacity
- Current carrier
- Device IMEI
- Go to the trade-in portal.
- Select "Trade in my device."
- Enter the required information about your trade-in device.
- You will receive an estimated value of your trade-in. Click accept or decline the estimate provided.
- You will be directed to information on what to expect with details such as:
- How to prepare the device for trade-in
- Details about how to mail the qualifying trade-in device with free shipping.
- Provide shipping address.
- Complete the final step by entering your trade-in device IMEI to ensure the device has not been reported as lost or stolen.
What happens next?
Once you receive the trade-in device return shipping kit, follow the instructions on how to prepare your device for trade-in and send it to Asurion in the pre-paid shipping kit. Asurion will inspect the device and confirm your trade-in credit amount.
Yes, customers can submit multiple devices—one at a time— to receive additional account credits.
No, customers can only use their service credits to pay for their account’s monthly service charges.
Customers can check the status of their trade-in any time by using the self-service page. You will be required to enter the email address used for the trade-in as well as the ID provided in the emailed summary to access the portal. Here, you will see a summary of the trade-in transaction and shipping details to track the delivery of the device you traded in.
Visit the self-service page to recover your ID.
Once the phone is received and inspected, the trade-in value may change. The final trade-in credit will be communicated to you via email or SMS.
You can choose to cancel the trade-in if you do not want to proceed with the revised offer on the self-service page.
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If you cancel the trade-in, your device will be returned to you with no shipping fees. All return shipping details will be available on the self-service page.
Cricket service credits will be automatically applied to your Cricket account within two plan cycles. The service credits can only be used toward Cricket service.
